Frequently asked questions

Are tips genuine parts?

Yes, they are genuine parts. Using genuine brand tips enables high-precision dispensing.

Do you lend out demo units?

It depends on the model, but normally we can lend a demo unit if required.

Do you perform IQ/OQ services?

Yes, we do. Please feel free to contact us if you need more information. We will be happy to provide sample materials.

Do you respond to customization requests?

Yes, we do. Please feel free to contact us if you need a customized product.

Do you lend out a replacement unit while an existing unit is being repaired?

It is possible to use a replacement unit, but please contact us beforehand as a fee might be charged.

Are there any consumables that need to be replaced on a regular basis?

Just like pipettes, there is a seal ring inside the dispensing head, so we recommend that users have their dispensing heads overhauled once a year, depending on the frequency of usage.

What kind of support system do you provide? 

We provide three types: maintenance contract, custom maintenance contract, and spot inspection. Click here for more information.

Do you provide customer support on weekends and national holidays?

No, we don't.

Do you respond to needs for custom-built machines and OEM?

Yes, we do. Please feel free to contact us with any inquiries!

Can you export products overseas?

We can usually supply our products overseas. Please feel free to contact us for more details.

Do you have any designated agencies?